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What is observability?

Observability is a term that has recently gained popularity in the tech industry, and while it might sound new, the reality is that it has been part of the engineering world since the 1960s.

It comes from control theory and refers to the degree to which the internal state of a complex system can be understood if only its outputs are known. In other words, the higher the degree of observability, the easier it is to go from diagnosing a problem to finding its cause and solution.

Observability provides a holistic view of the system, allowing you to identify when, where, why, and how an unusual event occurred, and making it possible to prevent future incidents.

How is observability applied in the logistics industry?

In the world of logistics, billions of transactions, logistics events, alarms, and shipping logs are generated daily by countless players in the industry that literally can’t be analyzed by conventional means; this is why within the context of technology applied to logistics, logistics observability becomes crucial, providing a complete, end-to-end view of the logistics operation that allows you to identify unusual behavior as well as prevent incidents.

When we bring this concept to the world of logistics technology, we can say that observability provides a 360-degree view of the events and performance occurring within the logistics operation being executed.

In the logistics industry, it’s a new frontier: it’s the ability to use advanced monitoring designed to predict the state of a system based on measurements of different observable data signals. In other words, it’s digital monitoring with predictability, or the ability to predict logistics events before they happen.

An ounce of prevention is worth a pound of cure

Any system is bound to fail. That’s why applying logistics observability helps identify problems in real time and provides data that gives you a complete view of the entire logistics operation, which in turn helps prevent future failures.

The main goal is to understand the real-time and historical behavior of the operation in order to identify and solve problems in a faster and more automated way—even before they occur.

The pillars of logistic observability

Logistics observability is built on three essential pillars that must be integrated to get a successful result. This approach gives you a complete understanding of what incidents occur, how they appear, when they happen, and their origin and triggers.

01

Logistics Event Logging

This is a valuable resource where data collection begins. It’s like the system’s diary, where general events are logged in a specific format with the exact time they are generated.

02

Real-time monitoring

This provides visibility and shows the end-to-end journey of shipments. It also allows you to see how services and multimodal trips connect. You can use this to predict various indicators, such as ETA (Estimated Time of Arrival) , which provides accurate predictions based on the type of cargo unit, and On-Time Arrival (OTA) and On-Time Delivery (OTD).

03

Metrics and measurement

These are numerical representations of your data. They are quantitative values about the performance of your operation, used to analyze the behavior of a specific event or a group of events. Metrics are generated in real-time, and historical data is used to create predictions, ensuring the data is of high quality (accurate, reliable, and exact).

The Benefits of Logistic Observability

The benefits of observability for companies that adopt it are countless. The main ones are:

01

Real-Time Information

Access high-quality, accurate, and reliable data that gives you an end-to-end view of your logistics operation.

02

Event Anticipation

Make timely decisions to prevent incidents or solve them as quickly as possible.

03

Advanced Analytics

Use a mix of real-time and historical data to understand your operation and any deviations that may occur.

04

Automation

Incorporate artificial intelligence and machine learning tools with predictive models that can reduce manual tasks by up to 90%.

05

A Single Platform

If you have fragmented or incompatible information from different sources, logistics observability requires everything to exist on a single platform with a universal language. This provides a 360-degree view.

Logistic Observability with Recurso Confiable

Do you want to have observability for your logistics operation but don’t know how or where to get it? It’s very simple. With Recurso Confiable and our real-time logistics visibility platform, Control Track, you can have the observability that will revolutionize and automate your operation.

Control Track allows you to observe any situation in real time and on a single platform, giving you the ability to anticipate unexpected events, act quickly and effectively at the right time, and improve on-time deliveries, which results in increased customer satisfaction.