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BPO WeTrack
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Overview
Expert specialists supporting logistics operations 24/7, making optimal use of our RC Control Track platform to make processes more efficient, automated, and backed by guaranteed Data Quality.
BPO WeTrack is a managed service that uses the RC Control Track platform with Big Data and Artificial Intelligence tools to monitor shipments by exception—that is, those at risk of late arrival. Combined with dedicated support from our logistics operations experts, we deliver specialized accompaniment that optimizes full operational visibility and provides 100% traceability.
In addition, TRACKY, our chatbot, interacts in real time to give you your trip information in seconds.
+4,900 trips monitored daily.
Key activities we cover:
- 24/7 operation monitoring through active communication with the shipper, transportation providers, and our unified GPS signal platform.
- Triggering risks/deviations in logistics events.
- POD collection and validation.
- Analytical insight into shipment behavior.
24/7 operation monitoring through active communication with the shipper, transportation providers, and our unified GPS signal platform.Benefits
Automation of exception-based logistics monitoring, detecting and mitigating potential risks.
Because we achieve 100% traceability in logistics processes, we identify improvement areas to optimize compliance and growth of ON TIME logistics indicators.
Cost reduction from rejections, detention times, and transit times at different loading and delivery points.
Continuous improvement of logistics operations and their KPIs.
BPO OnSite
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We support operations with specialized logistics professionals located at the distribution centers of Mexico's leading retailers.
BPO OnSite is a managed service that uses the RC Control Track platform to optimize and streamline logistics processes. We provide preventive visibility through delivery logistics planning to mitigate risks from unit arrival through final delivery points. We support receipt management when arrivals are delayed.
BPO OnSite is a team responsible for the last stage of the supply chain. Through 24/7 coordination of logistics events at unloading, it automates this process, generating real-time visibility and making operations more efficient. This team's goal is to mitigate risks in delivery management, giving our clients visibility across the entire delivery/unloading process, offering an integrated logistics service and reducing errors.
Presence at the main distribution centers of Mexico's leading retailers.
In addition to real-time access to logistics operation information, our clients get:
- Information analysis (specific KPIs) tailored to operational needs (On-Time, process times, detention, incidents)
- Real-time information with all digital evidence (photos and documents) of completed deliveries.
- Through APIs, ERP systems can be fed directly with digital evidence for each delivery.
Benefits
Specialized 24/7 staff with ethics, responsibility, and commitment.
Experts in the client's reception processes who know routines and unwritten work practices.
Efficient delivery management, minimizing penalty risks from late arrival.
Billing process optimization with real-time visibility of all POD evidence (photos and documents).
BPO Shield
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BPO Shield was created to meet market needs for 24/7 security monitoring that combines technology, automation, and intelligence as complements to the human factor.
By integrating different available data sources—tractor, trailer, portable GPS on cargo, driver's mobile phone, etc.—we strengthen security and minimize risk for in-transit shipments. Together with our clients, we define security rules displayed in an automatic and intelligent way to execute the corresponding protocol and actions.
Exception-based 24/7 logistics security monitoring on a single platform and in real time.
Security rules in the alert panel
In addition to eliminating mirror accounts:
- We are connected with ANERPV – National Association of Vehicle Recovery and Protection Companies, for recovery actions.
- Our reports contain information that helps increase security levels with transportation lines.
- Continuous improvement programs can be implemented.
Benefits
Security and logistics management from a single platform and in real time.
Higher ROI by avoiding product loss.
Greater customer satisfaction with on-time deliveries.
View your shipments with unlimited users.